Dr. Michael W. Goodman & Dr. Matthew E. Bagamery

About Our Practice

How do I contact the office?

What information should I bring to my appointment?

Do you need my medical records?

What if I need to cancel my appointment?

What are patient rights & responsibilities?

What insurances do you accept?

Do you accept credit cards?

If I am in an HMO insurance plan, do I need a referral from my primary physician?

What if I have questions about my treatment, medications, lab results, or other concerns?

I need to get my prescription refilled. What do I do?

What if I have a medical emergency after regular office hours?

What are your office hours?

If your question is not answered here, please call our office at (423) 267-5677.

How To Contact the Office

979 East Third St.,Suite C-0630
Chattanooga, TN 37403
Tel: (423) 267-5677
Fax:(423) 267-6179

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Information Required at Appointment Time

Please bring with you the information about your present illness, past medical history including previous surgeries, and drug allergies.

Also, please bring your completed new patient packet, if required. Additionally, it is required that you have your current insurance card and a valid photo ID, such as a driver's license or passport to present at the time of your appointment.

If you are scheduled for endoscopic procedures and diagnostic tests, the office staff will make arrangements and provide you with needed information.

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Medical Records

Please have your pertinent medical records sent to us prior to your appointment. This information is very important to your physician in your diagnosis and treatment.

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If you are unable to keep your appointment, please be courteous and notify the office 24 hours in advance by calling (423) 267-5677. This enables us to schedule appointments for other patients who need to be seen.

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Insurance and Billing

We participate in most commercial insurance plans, HMO's, TennCare, and accept Medicare assignment. We do not participate in Network E Blue Cross Blue Shield Marketplace Insurance. We will gladly file your insurance for you, however, we do request your portion (co-payment, deductible, co-insurance) be paid at the time services are rendered. These payments may be made by cash, check, or credit card. (We accept Visa, MasterCard, and Discover.) For insurance and billing questions, please call (423) 265-0398 or e-mail info@goodman-gi.com.

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If you are a member of an HMO, it is necessary to have a referral from your primary care physician. Please check with your doctor's office to make sure your referral is received prior to your appointment. If a referral has not been received by the time of your appointment, you will be required to pay cash at the appointment, or you will be rescheduled.

A report of our findings and recommendations will be sent to the referring physician. Information about your medical record is not released without your written consent except when required by law.

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Telephone Calls

If you have a question about any portion of your treatment, please call our office at (423) 267-5677.

Our receptionists are vital to our practice, and to a large degree, keep our office running smoothly by efficiently scheduling patients. However, they are not medical personnel and have not had proper training to answer questions regarding your medical care. Any questions about your medical treatment, medications, lab results, or other concerns should be directed to the nurses. If they are unable to answer your question, your chart will be reviewed with the physician and his advice will be relayed to you as quickly as possible.

The nurses return phone calls in order of urgency.

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Prescription Refills

Please contact your pharmacy, even if the prescription does not indicate refills. The pharmacy will do an online or faxed refill request to the doctor. Please allow 24 to 48 hours for a refill.

If your insurance company requires a prior authorization for your medication, you will need to call your insurance company to request the appropriate forms be sent to us. Your pharmacist will let you know if your medication needs a prior authorization.

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After Hours Information

Our telephone is answered 24 hours each day. The answering service will contact the physician for emergencies arising after office hours. Please limit after hours calls to emergencies only.

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Office Hours

Office hours are Monday through Friday 9:00 a.m. - 5:00 p.m.
Patients are seen by appointment only.

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Erlanger Medical Mall
979 East Third Street
Suite C-0630
Chattanooga, TN 37403