Patient Rights

  • Patients have the right to be treated with dignity, respect and fairness and to have their privacy protected.
  • Patients have the right to receive confidential treatment of all communications and records pertaining to their care.
  • Patients have the right to get the facts about their insurance company, its services, its doctors and hospitals, and patient rights and responsibilities.
  • Patients have the right to make suggestions about their insurance company’s patient rights and responsibilities.
  • Patients have the right to work with their doctors in making decisions about their healthcare.
  • Patients have the right to file complaints and appeals about their insurance company or the care it provides.
  • Patients have the right to get the facts and discuss necessary treatment options for their condition, regardless of cost or insurance coverage.
  • Patients have the right to change physicians in the practice if another qualified physician is available.
  • Patients have the right to file a complaint against a health care practitioner by contacting this office’s Practice Administrator at (423) 267-5677 or The Chattanooga & Hamilton County Medical Society at (423) 622-2872.

Patient Responsibilities

  • Supply an interpreter if you do not speak or understand the English language.
  • Follow plans and instructions for care that you have agreed upon with your doctors.
  • Supply information that your insurance company and its doctors and hospitals need in order to provide care.
  • Understand your health problems and work with your doctors to come up with mutually agreed upon treatment goals.
  • Know how to use your insurance plan and co-pays and deductibles if applicable.
  • Notify your doctors and hospitals if there are any changes in your address, phone number or insurance.
  • Notify your doctor if you are unable to keep an appointment.
  • Call your insurance company if you have questions or problems.
  • Be on time for appointments.

Our Location

Erlanger Medical Mall
979 East Third Street
Suite C-0630
Chattanooga, TN 37403

Check out our exceptional ratings and leave your own reviews of
Dr. Goodman or Dr. Bagamery.

More Info

If you need additional information, please call us at (423) 267-5677, or send an e-mail to

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