Patient Rights

• Patients have the right to be treated with dignity, respect and fairness and to have their privacy protected.
• Patients have the right to receive confidential treatment of all communications and records pertaining to their care.
• Patients have the right to get the facts about their insurance company, its services, its doctors and hospitals, and patient rights and responsibilities.
• Patients have the right to make suggestions about their insurance company’s patient rights and responsibilities.
• Patients have the right to work with their doctors in making decisions about their healthcare.
• Patients have the right to file complaints and appeals about their insurance company or the care it provides.
• Patients have the right to get the facts and discuss necessary treatment options for their condition, regardless of cost or insurance coverage.
• Patients have the right to change physicians in the practice if another qualified physician is available.
• Patients have the right to file a complaint against a health care practitioner by contacting this office’s Practice Administrator at (423) 267-5677 or The Chattanooga & Hamilton County Medical Society at (423) 622-2872.

Patient Responsibilities

• Supply an interpreter if you do not speak or understand the English language.
• Follow plans and instructions for care that you have agreed upon with your doctors.
• Supply information that your insurance company and its doctors and hospitals need in order to provide care.
• Understand your health problems and work with your doctors to come up with mutually agreed upon treatment goals.
• Know how to use your insurance plan and co-pays and deductibles if applicable.
• Notify your doctors and hospitals if there are any changes in your address, phone number or insurance.
• Notify your doctor if you are unable to keep an appointment.
• Call your insurance company if you have questions or problems.
• Be on time for appointments.